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Recruitment process

A hand on computer mouse.

All of our vacancies are advertised on this careers site and you will be asked to complete the online application form.

Depending on the role, you may be asked to submit your CV or to complete some online tests as part of the application process. For some roles the application is completed over more than one stage and you must successfully pass each stage before moving onto the next.

You may not find it convenient to complete your application in one go. Therefore you can save your answers as you complete each stage of the application form, and carry on where you left off at a more convenient time.

When will you hear back?

You will receive an email notification telling you that we have received your application, and confirmation that your application is being progressed. Your application is very important to us and we make every effort to ensure that you are kept informed at every stage of the process.

Application review

Your application will be reviewed by our recruitment team or the recruiting manager to check the match between your experience and skills and those required by the role. Telephone interviews may be conducted for some roles.


If your application is successful, depending on the role, you will be invited to attend an assessment or interview. Assessments may be carried out at a local venue or you may be required to travel to one of our central assessment venues.

Each assessment event is individually designed to ensure the evidence obtained during the selection process reflects the key requirements/competencies for the role. Typically, these events may include a behavioural and technical competency based interview and may include other assessment tools such as role-plays, work-based scenarios, group exercises or presentations.

British Gas also recognises the value of ability tests and personality questionnaires in the selection process and may use these if appropriate to the role. You will be required to bring with you all relevant qualification certificates, proof of identification in the form of a passport or full birth certificate, proof of address and driver's licence (card and counterpart) to assessments/interviews.

Keeping you informed

Following each stage of the selection process, you will be contacted to advise you on your progress. If successful, we will talk through the details of your provisional offer, and you will, of course, receive written confirmation of the offer and a contract pack including offer forms to complete. Even if you are not a successful match for a particular role, we will happily provide feedback on how you performed in the selection process. Unfortunately, due to the volume of applications we receive, it is not always possible to provide feedback to candidates who are not progressed to an interview/assessment.

All offers are subject to satisfactory references. Some roles are subject to medical, eye test, credit history and criminal record checks, please be honest about any unspent convictions that you may have.

Keeping your details

If you are not successful on this occasion, as long as you have registered your details on this site, you may be considered for future vacancies that may suit your skills and experience. You can continue to review and apply for any new roles online using your login and password created during initial registration. We recommend you create job alerts to be informed of suitable roles as soon as they become available to make sure you don't miss out on any potential opportunities. To do this simply log on to your account, click on create a Job Alert and follow the instructions.

Pre-employment checks

British Gas has a responsibility to protect its business, employees and customers and as a result will undertake pre-employment checks. The nature of the checks will vary according to the role applied for, and may include details of current/previous employment, criminal record check, credit reference check, education and proof of relevant qualifications.

British Gas will also take references for everyone who is offered employment.

All employees will be asked for evidence of their right to live and work in the UK. Further information is available on the UK Government site:

What can I expect from British Gas?

British Gas is firmly committed to the recruitment and selection of talented people from all sections of the community based on merit. We take recruitment and selection very seriously and anyone involved in the recruitment process will have undertaken relevant training. When recruiting, we ensure we take an objective view and follow best practice guidelines. If you have any questions regarding the recruitment process, please feel free to contact us.


Each of our new starters will go through an induction into the role and the business. Trainees and apprentices, as well as other field-based roles, could possibly be placed in locations outside of the area they were recruited for, to complete their training; if necessary, British Gas will provide accommodation if the travel to the training centre is excessive.