A role for you

Customer Service Jobs at British Gas

British Gas call centres are exciting places to be! As the UK's largest supplier of energy to homes and businesses, we pride ourselves in offering a fantastic standard of customer service. Our call centre employees work on the front line, taking calls from customers across the UK. If you join one of our call centre teams, you may deal with queries ranging from bills to boiler breakdowns, and from engineer visits to energy efficiency.

British Gas is a FTSE 100 company, and The Times consistently vote us one of the Top 25 Best Big Companies to work for. We offer rewarding benefits including paid holidays, share schemes, a pension, employee discounts, and tax free flexible benefits which can be tailored to suit your lifestyle. If you meet your targets and exceed customer expectations, you can earn a competitive bonus. We encourage everyone to develop their skills and fulfil their potential, so a call centre role with British Gas could be the launch pad for your dream career.

Customer Service Advisors

Our Customer Service Advisors provide solutions to problems over the phone, putting themselves in customers' shoes to find the right answer first time. We look for people who have excellent listening and communication skills, and can treat each customer as an individual on every phone call. We provide full training on all British Gas products, services, systems and processes. Our call centres offer a lively, supportive working environment and give you the opportunity to build a great career within British Gas.

British Gas call centres deal with over 1 million calls every month and can be found at the following locations:

• Manchester Talbot Road, M16 0TW
• Leeds New Bridge House, LS11 5BD
• Edinburgh Number One, EH5 1SG
• Cardiff Fusion Point, CF10 5DA

Customer Relationship Managers

British Gas Business has a team of Customer Relationship Managers (CRMs) who are essential to the growth of the business. Our CRMs are based in a brand new, purpose built office in Oxford, and offer help and support to large and small businesses across the UK. The purpose of the CRM role is to resolve and process a range of customer enquiries at first point of contact, providing a high quality service to build relationships with a dedicated portfolio of business accounts. This includes the promotion of our products and insurance-based services. We look for people who can manage the needs and expectations of business customers, understanding the individual needs of their business to provide tailor made solutions.

• British Gas Business is based in Oxford Parkway Court, OX4 2JY