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Digital

We're market leading

Within British Gas, our digital teams have been working hard to create a market leading digital presence.

Today, we offer the online services we know our customers want. More and more customers are choosing to go online to submit meter readings, book a boiler service or manage their direct debit.

We've seen a massive growth in the visits to, and use of our website. And that's only part of our digital story. Mobile is going to be increasingly important in the way that we engage with our customers. We have a market leading mobile app, with higher customer ratings than some of our online competitors, both in and outside of our industry.

Drive to digital

We have ambitious growth plans to develop Digital into the biggest sales channel for British Gas - we already are for HomeCareTM.

To make this drive to digital a reality, we're developing a programme of work to deliver even richer functionality onto our platforms. We want to provide customers with easy, simple and intuitive experiences.

We also see an opportunity to provide brilliant customer service online; our ambition to develop social media as a service channel being a great example of this.

We've talked to our customers about the same products in the same way for some time. Through an ongoing programme of creating and distributing useful and interesting content we will build visibility and cut through for our key messages.

Underpinning our plans is a continued investment in cutting edge analytical software to be able to measure, analyse and then target customers in real time.

There's a role for you

We've currently got a range of opportunities across many digital specialisms. So, whether it's strategy development, project management, content creation, channel integration, web production or compliance that's your interest there's something at British Gas that's for you.

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