Our Customer Service Advisors provide solutions to problems over the phone, dealing with either our residential or business customers, putting themselves in our customers' shoes to find the right answer first time.
At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. Our Customer Service Advisors play a vital part in ensuring we can do this.
They come from many different backgrounds but and are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together.
They are responsible for resolving a range of enquiries from our residential and business customers politely and efficiently – whether that involves dealing with a billing query or responding to a change of address. They always take ownership of a call, getting to the heart of a query, deciding the best course of action and providing the kind of service that earns our customers’ trust. At the same time, they promoting our groundbreaking products such as Smart metering and Hive remote heating control, helping our customers manage their energy consumption and make savings on their bill.