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Customer Service Apprenticeship


At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. As a Customer Service Apprentice in one of our Customer contact centres, you could play your part and build a career. You’ll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together.  

Looking to do your best you’ll “earn while you learn” and be responsible for resolving a range of enquiries from our residential customers politely and efficiently.  You’ll take ownership of each call, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust.  Our Customer Service Apprenticeship is a Level 2 Customer Service Practitioner Apprenticeship.

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